Customer Success

● Assist in onboarding new customers, ensuring they have a smooth and positive experience with our products or services.
● Serve as a point of contactfor customer inquiries, providing timely and helpful responses to their questions and concerns.
● Monitor customer usage and engagement, identifying opportunities to enhance their experience and drive adoption of key features.
● Report history of weekly customer usage for leaders.
● Collaborate with cross-functional teams, including Sales, and Support, to address customer needs and resolve issues.
● Help maintain accurate customer records and documentation, ensuring all interactions and communications are properly logged.
● Support the Customer Success team in various projects and initiatives aimed at improving the overall customer experience.

● Bachelor's degree in the University of Foreign Language orthe University of Economics.
● Excellent communication in English is required.
● Excellent collaboration skills. Honest, hard-working, hard-to-learn, open mindset.
● Experience working for an E-commerce startup is preferred.
● Strong analytical skills, with the ability to analyze data and make data-driven decisions, are required.
● Ability to prioritize tasks and manage time effectively to meet deadlines.
● Passion for helping others succeed and a genuine interest in building strong customer relationships.

● 12 days of annual leave + 5 sick leave days
● PTI Insurance coverage begins immediately upon signing the official labor contract
● Monthly KPI-based bonuses
● Cash bonuses on holidays and Tet, birthday.
● 13th-month salary and year-end team bonuses (depending on company's business performance)
● Weekly Happy Hour every Friday
● Annual team building events and company trips
● Free snacks and coffee
● Competitive compensation package with a quarterly and annual bonus, annual health care insurance, and yearly performance.
● Truly a friendly, non-hierarchical, and fast-growing working environment.
● Strongly focusing on personal development and satisfaction with a dedicated training
roadmap as well as a clear career path designed for each individual.
● Perfect for customer service enthusiasts, as we stay up-to-date with the latest industry trends.