Student Care Officer - Nhân Viên Chăm Sóc Học Viên

Customer Service (parents and students premium experience)

• Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
• Conduct parent touchpoint appointments (parent session, progress updates, graduation).
• Do monthly student's progress update phone calls with parents.
• Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
• Build a sustainable relationship with Parents through the regular face to face, phone call and email.
• Effectively collaborate with other departments to ensure parents & students receive timely support.
• Follow strictly potential parents/students’ welcoming procedure
• Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
• Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
• Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)

Campus Operations & Admin

• Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
• Weekly report to Service Manager for inventory restocking and updates
• Enhance fun, safe learning environment, high quality classroom experience for all students
• Daily reinforcement for campus’ looks and feels
• Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
• Ensure systems data compliance within campus.
• Ensure well plan event flow & student parent experience joining the event to maintain studying community
• Ensure students are safely picked up on a daily basis.