Reservation Manager/ Quản Lý Đặt Phòng

A. Job Purpose:

- Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of GM, training, responsible and perform any other duties might requested by GM

B. Primary Duties:

- Having knowledge of entire Reservation Procedure according to International Hotel manual system.

- Responsible for Hotel and Local Reservations and Reservation - Links to Wyndham System

- Handling of correspondences, sorted - out letters, telexes, fax,

- Allocate daily tasks to Reservations staff

- Review reservation booked daily.

- Review arrival report daily.

- Responsible for preparation of occupancy forecast.

- Responsible for training staff

- Responsible for implementation of policies and procedures.

- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

- Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.

- Identify Top Producing Accounts ensure proper recognition by Reservation staff

- Responsible for various Production reports and supply to each department concerned.

- Monitoring Telephone Manner and general performance of reservations staff daily.

- Ensure special handling of repeats guest and very VIP guest.

- Review room blocking for Long Stay. Suites and special group request.

- Supervising of Group Reservations.

- Maintain cordial relations with commercial clients.

- Bring to the attention to the DOSM when the hotel availability status be changed and prepare for necessary action.

- Responsible for work schedule

- More details in the interview.