Customer & Operation Success Fulltime

1. Customer Service:

• Solve customer inquiries via online ticketing system.

• Professionally resolve customers’ questions, submitted to our customer support channels.

• Build and enhance knowledge base/help center via online platform.

• Compile reports for major questions and key CS metrics tracking.

• Operate withdrawal/deposit request.

• Support with system monitoring, reconciling daily financial reports.

• Train other members if needed.

2. Community Management:

• Help customers to stay informed about the company's update through different social media channels.

• Manage day to day outbound communications and track key metrics.

• Maintain communication with moderators to drive our community.

• Create and administer surveys & share results with operation teams.

• Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

3. Localization and Testing:

• Participate in testing platforms as an user and report localization errors and bugs.

• Translate from English to your native language.

• Test translations and new functionalities before an update is released.

4. Sales & Marketing System Operation

• Support to create content writing & video for marketing/sale materials based on basic operation of supporting systems like Canva, Capcut, etc

• Research new technology to integrate into current work and boost team productivity for example using AI tools for creating marketing contents or support operation flows.

• Operate and monitor affiliate or sale management systems.

• Monitor and Reports as a daily/weekly basis to the direct manager.