Sales Manager - Hospitality

1. Hotel Business and Sales strategies and target

• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Implements all sales action plans related to market areas to achieve Sales target including but not limiting to daily sales call, site inspection trips
• Responsible for individual and team’s weekly, monthly and yearly sales target and budget
• Responsible for accounts distributed in different segments such as TA, OTA, Corporate Sales for the hotel.
• Solve customers’ grievances and questions related to Sales process or services
• Work closely with Hotel Manager/ General Manager/ General Director/ Managing Director to ensure proposed rate negotiations meet the financial needs of the hotels.

2. Market Research and Business Development

• Do market research, keep you updated with market trend and best practice.
• Identify new markets and business opportunities and increase sales.
• Implement action plan to achieve target of new account acquisition, room night and revenue
• Pre-qualify and target key accounts within assigned territory or area and develop appropriate and effective sales solicitation strategies to increase hotel’s market share
• Develop and maintain pro-active relationship with potential and current accounts through regular sales calls and/or in-house entertainment or appreciation events.
• Work closely with Marketing team to develop, plan and execute promotional activities

3. Sales Operations

• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Ensure all Sales contracts follow the established Hotel’s standards and are based on sound commercial judgement
• Ensure all credit and collection procedures are established and followed strictly
• Ensure all enquiries are replied within 24 hours
• Submit weekly sales activities and monthly sales report
• Attend all department and hotel meetings as necessary.

4. Teamwork and Team Management

• Assess additional training needs based on data gathered and interaction with sales team from property visits.
• Assist in training subordinates to build an efficient team
• As a Team Leader you will be a role model, sharing your expertise and continually inspiring the front office team.