O365 Customer Support Engineer

Công Ty TNHH Itechwx

Hết hạn trong 30 ngày nữa
Mức lương 18 - 24 triệu VNĐ

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 1 năm

Ngày đăng tuyển

20/12/2024

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, IT Phần Cứng, IT Phần Cứng, IT Phần Mềm, IT Phần Mềm

Kỹ năng

Triển Khai Phần Mềm, IT Support

Địa điểm làm việc

- Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam

Việc làm Hồ Chí Minh Việc làm Quận Bình Thạnh

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Mô tả công việc

This is a full-time on-site role as an O365 Support Engineer in Ho Chi Minh City, Vietnam. The O365 Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support related to Microsoft Office 365, and ensuring the smooth operation of O365 services.

Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

Working shifts: Fixed night shifts: 10 PM - 7 AM

Yêu cầu công việc

Having at least 1 year of working experience in Global customer-facing roles
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service

Quyền lợi được hưởng

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid anadditional amount of 30%of the normal salary + PVI insurance +500,000 VNDfood allowance
20 days of leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities

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