IT Helpdesk

We are seeking a motivated and detail-oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuable IT support experience.

The ideal candidate will have strong problem-solving skills, a passion for helping others and ensuring optimal performance of Google Workspace applications.

Please note that this is an entry-level position so on-the-job training will be provided.

What you will do:

Network Diagnostics

• Identify and troubleshoot network connectivity issues
• Utilize network tools for analysis and problem-solving

Remote Access Support

• Assist users with VPN, remote desktop, and other remote access solutions
• Resolve connection and performance issues

Wireless Network Support

• Troubleshoot Wi-Fi connectivity problems
• Optimize wireless network performance

Google Workspace Support

• Provide first-line support for Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Slides)
• Troubleshoot common user issues and provide solutions
• Escalate complex issues to higher-level support

Google Workspace Administration:

• Manage user accounts (creation, modification, deletion)
• Reset passwords and provide password recovery assistance
• Configure Google Workspace settings and preferences
• Implement and enforce security measures
• Ensure data privacy and compliance

End-user Support:

• Provide support to users via phone, email, or in-person
• Document user inquiries and resolutions
• Maintain a knowledge base of common issues and solutions