Reservation Officer

Handle reservation requests through various channels, including phone, email, and online booking platforms.

Accurately enter guest information and booking details into the reservation system.

Assist guests in selecting the most suitable rooms and packages based on their preferences and needs.

Send out prompt and professional booking confirmations.

Customer Service:

Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns in a courteous and friendly manner.

Assist with modifications, cancellations, and special requests, ensuring the best possible guest experience.

Maintain in-depth knowledge of the hotel's services, amenities, and special offers for effective upselling.

Inventory Management:

Monitor room availability, rates, and occupancy to maximize revenue.

Stay informed about ongoing promotions, packages, and discounts to inform guests of available options.

Collaborate closely with other departments, such as the front desk and housekeeping, to ensure a smooth guest experience.

Team Collaboration:

Work closely with the entire hotel team to guarantee a coordinated guest experience.

Participate in training programs and meetings to stay updated on hotel policies, procedures, and industry trends.