Operations Management Intern - Digital Transform

Loại hình

Vị trí/chức vụ

Thực Tập Sinh

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

10/03/2025

Yêu cầu giới tính

N/A

Ngành nghề

Kỹ năng

Hành chính Văn phòng

Địa điểm làm việc

- Số 29, ngõ 121 Thái Hà, phường Trung Liệt,Hà Nội

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Mô tả công việc

Online Tutoring System Operations

Support the implementation and smooth operation of the online tutoring course system.
Ensure that all processes run efficiently, identifying and resolving operational issues.

Customer Service & Feedback Management

Assist in receiving and handling feedback from students, parents, and tutors.
Work closely with relevant teams to address concerns and improve user experience.

Quality Assurance & Tutor Management

Internal Operations & Process Optimization

Coordinate with back-office teams to maintain smooth workflows.
Assist in developing and refining departmental processes to improve operational effectiveness.

Cross-Departmental Collaboration

Work closely with Sales, Marketing, and Product teams to ensure seamless coordination and alignment of goals.

Data Collection & Reporting

Third-year, final-year students or fresh graduates majoring in Business Administration, Economics, Information Technology, Education, or related fields.
Understanding or willingness to learn about project management, business operations, and related tools (Google Sheets, Notion, Jira, etc.).
Strong English proficiency with relevant certifications such as IELTS, TOEIC, etc.
Prior experience in extracurricular activities, organizations, or clubs is a plus.
Excellent organizational skills, attention to detail, and a high sense of responsibility.
Customer service mindset with problem-solving skills that are flexible and effective.
Proactive, eager to learn, responsible, and capable of working independently and collaboratively.
Passionate about education and technology, with a desire to create valuable products for the community.

Salary: 2,000,000 VND - 5,000,000 VND + performance bonuses.
Direct training and mentorship from experienced industry professionals.
Work in a dynamic and innovative EdTech startup environment.
Hands-on experience in real projects, enhancing operational and project management skills.
Internship certification and potential conversion to full-time employment.
Employee well-being prioritized: various internal bonding activities such as weekly Happy Hour, quarterly Team Building, Year-End Party, ever-changing Pantry/Cafeteria menu, and (especially) free on-site Gym.

BREAKTHROUGH DEVELOPMENT OPPORTUNITIES

Strong learning culture through the Onboarding New Builders program, Monthly Learning, Sharing, Training, Mentoring, and Builder Forum series.
Access to Learning Hub via Base Square technology platform for self-paced learning.
Work alongside top young talents—at least one in every five Builders at TeenUp has held prestigious positions such as Valedictorian, Salutatorian, President, Vice President, or Head of Department during their university years.
Join a young, ambitious, and compassionate startup team dedicated to creating real value for children, families, schools, and society.

SAFE, HEALTHY, DRAMA-FREE WORK ENVIRONMENT

All new employees receive training on CSE (Comprehensive Sexuality Education), gender equality, gender bias, sexual orientation, and workplace culture (communication, teamwork, feedback, etc.) upon onboarding.
Diversity and inclusion are highly respected—LGBTQ+ friendly with 100% Gender-Neutral restrooms.

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