International Customer Service

Assisting international customers with orders and after-sale services via email, chat, and social media channels

Providing guidance and advice for customers about products, nutrition and wellness as trained by the company

Resolving issues of inventory and shipments with business partners of the company

Liaising with other departments to optimize the quality as well as the efficiency of digital marketing

Researching and proposing solutions to leverage customer experience

Performing other related duties as assigned

Advanced English level, proficiency in written and spoken English (at least 7.0 IELTS overall or equivalent)

Excellent communication and interpersonal skills

Receptiveness, honesty, patience

Good self-study skills and adaptability

Willingness to broaden knowledge, especially about digital marketing

Good office computer skills

Experience in customer services or e-Commerce related jobs is preferable

Salary: 12-18 million VND / month + high bonus depending on the achievements and ability of the candidate

Professional, dynamic and open working environment with chances of promotion

Social Insurance, Health Insurance.

More chances of pay rise within a year

Annual travelling and teambuilding (Vietnam and overseas)

Annual health check

Special gifts on birthday, wedding day, Mar 8, Oct 20, Christmas, and Tet holidays

International Children’s Day and Mid-Autumn Festival gifts for staff’s kids.

Gifts for staff with new-born babies

Special treatment for sick staff

Visit and funeral flowers for staff’s pass-away parents on both sides

Bonus on Tet, holidays, year-end, 13th-month salary, certificate and rewards for staff with excellent performance.

Opportunities to develop professional skills, ability, ideas and experience

Benefits pursuant to the company policy. Other benefits will be negotiated during interview.