Guest Service Center Agent/Operator/Nhân Viên Tổng Đài
- Hết hạn trong 20 ngày nữa
- Mức lương 8 - 12 triệu VNĐ
JobsGO còn rất nhiều công việc tương tự để bạn tham khảo dưới đây
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
12/06/2024
Yêu cầu bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
Không yêu cầu
Mô tả công việc
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Align your working practices and conduct with Sheraton Saigon Grand Opera Hotel’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
- Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
- Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
- Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
- Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
- Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
- Coordinate with Room Service menu availability to ensure guest satisfaction.
Yêu cầu công việc
- Good communication skills in English
- At least 1 year experience in a similar role
- Able to work shifts, night shift
Quyền lợi được hưởng
- Competitive salary and benefits
- 12 annual leaves
- Annual health check
- 24/24 personal accident insurance
- Free duty meals and free parking
- Free uniform, including laundry service
- Professional training and working environment
- Long term career opportunities
- Other benefits for associate from Marriott
88 Đồng Khởi, Phường Bến Nghé, Quận 1, TP.Hồ Chí Minh
200-500 nhân viên
Khách sạn Sheraton Sài Gòn nằm ngay trung tâm quận 1, trên con đường đắc địa Đồng Khởi, gần các trung tâm mua sắm và địa điểm du lịch hấp dẫn. Khách sạn gồm 485 phòng khách trong đ... [Xem thêm]
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