Customer Support Tiếng Nhật (T2-T6)

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 1 năm

Ngày đăng tuyển

23/08/2024

Yêu cầu giới tính

N/A

Ngành nghề

Cơ Khí/Ô Tô/Tự Động Hóa , Chăm Sóc Khách Hàng

Kĩ năng

Chăm Sóc Khách Hàng , Cơ Khí

Địa điểm làm việc

- 82 Trần Huy Liệu, Phường 15,Hồ Chí Minh

Mô tả công việc

1. Customer Service (70%) - 1st priority

B2C and B2B support
Analyse and troubleshoot technical issues reported from global users
Research and identify solutions, provide prompt and accurate feedback to customers
Guide users through a series of actions via phone, email or chat, to ensure that all their problems have been resolved
Report any unresolved issues to the person in charge of the Product or Engineering team accordingly
Ensure all issues are properly logged
Collect user’s feedback, propose initiatives for continuous improvement of the agental support process, and provide useful insights for product development
Prepare accurate and timely reports regarding customer complaints/ bug reports/ content errors and Take Appropriate Action.

2. Partnership support (15%) - 2nd priority

Affiliate support
Partnership support: Handle inquiries and requests from global partners to ensure satisfaction and seamless experience with our product.

3. Operation optimizer (Flexible 15%) - 3rd priority

Documenting every interaction between customers and support team (FAQs), keep the knowledge base to be updated for both internal and external usage.
Ad Hoc tasks assigned by manager to balance working capacity

1 to 2-year experience in a similar position in startup companies or fast-moving environments.
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Meticulous, excellent organizational skills, customer-oriented with an ability to prioritize important projects and handle high pressure
Understanding Japanese culture and excellent in written/verbal Japanese communication (N2 or N1 degree)
Having intermediate level of using English in 4 skills (Read, Write, Speak and Listening)

Competitive compensation
Flexible working hour (Mon-Fri 9AM – 6PM), hybrid working
Up to 16 days Annual leave, 1 Birthday leave, 1 Christmas leave
Premium health insurance and annual health check-up to keep you in top shape
Full social insurance
Free ELSA Premium courses to polish your language skills
Sponsorship for online or external courses – learn and grow on us!
Annual company trips and monthly happy hours – work hard, play hard!
Experience the true spirit of a fast growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world

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