Customer Support Remote

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner (99% of the time would be via email and chat)
• Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction
• Collaborate with other team members to ensure customer satisfaction and retention
• Escalate unresolved customer issues/complaints to the appropriate departments for further investigation
• Collect insights and feedback for product improvements
• Continuously improve knowledge of products, services, and procedures to better serve customers

• Prior experience in Customer Support or a similar role (preferably Product Marketing) - we do except newly graduated students
• Excellent communication skills, both written and verbal
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills and ability to think on your feet
• Empathy and a strong desire to help customers
• Work remotely from home

Nice to have (not required):

• Experience working with foreign customers
• UI/UX knowledge
• Experience with CS platform: Crisp, Freshdesk, Zendesk, etc
• Familiarity with e-commerce platform (Shopify, Magento, WooCommerce, etc)
• HTML/CSS knowledge

• Competitive salary offers based on experience (starts from 8-10M/month)
• Bonus structure based on individual and company performance
• Social insurance, health insurance, and unemployment insurance based on full gross salary
• Professional development opportunities, including conferences, training, and certifications
• Annual company trip + occasional team building sessions
• 6 working days/week from Mon – Sat 2AM - 8PM