Customer Support O365 (English - Fresher)

Việc làm Customer Support O365 (English - Fresher) đã tạm dừng.
Bạn có thể xem thêm các việc tương tự (đang tuyển) dưới đây.

Loại hình

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Dưới 1 năm

Ngày đăng tuyển

06/02/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, IT Phần Cứng

Kỹ năng

IT Support

Địa điểm làm việc

- Tòa nhà Lancaster Luminaire, 1152-1154 đường Láng, Phường Láng Thượng, Quận Đống Đa, TP Hà Nội

Mô tả công việc

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )

Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
Open to fresher candidates

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi