Customer Support - Chăm Sóc Khách Hàng

(1) Customer Inquiries & Support

• Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
• Provide accurate and detailed pricing and delivery information.
• Obtain and evaluate all relevant information to handle inquiries about the company’s products and services.
• Perform customer verifications to ensure secure and accurate information exchange.

Flexibility to work night shifts as scheduled outside regular business hours.

(2) Complaint Resolution:

• Handle and resolve customer complaints in a timely and professional manner.
• Analyze issues to identify root causes and provide effective solutions.
• Ensure a high level of customer satisfaction while maintaining the company’s best interests.

(3) Social Media & Website Management

• Write and post informative content on social media platforms and the company’s website as assigned.
• Engage with customers through social media channels, ensuring responses align with the company’s brand and communication guidelines.

(4) Collaboration & Teamworks

• Collaborate with company partners to ensure seamless delivery of services to customers.
• Maintain clear & open communication with internal teams to address customer needs effectively.
• Complete necessary documentation and handle customer records as assigned.
• Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.