Customer Services Supervisor (Chinese)

Loại hình

Full-time

Vị trí/chức vụ

Trưởng nhóm/Trưởng phòng

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 2 năm

Ngày đăng tuyển

25/02/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng

Địa điểm làm việc

- Hồ Chí Minh

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Mô tả công việc

Interact directly with customers via telephone, email, or in-person.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Gather and evaluate all relevant information to address product and service inquiries.
Provide pricing and delivery information.
Process orders, forms, applications, and requests.
Organize workflow to meet customer deadlines.
Manage customer accounts.
Maintain customer databases.
Check market rates.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service.
Receive delivery requests from customers and oversee the picking process.
We take care of shipments and resolve any issues that may occur during transportation. We coordinate internally to facilitate the progress of deliveries and externally to bridge the gap between our customers' requirements and our operations.
Handle complaints and address arising issues with customers in a proper manner.
Proactively update shipment status and provide accurate delivery reports to customers on a daily basis.