Customer Service Team Leader

Customer Service Team Leader:

• Monitoring employee productivity and quality of customer service;
• Experienced in teammanagement;
• Making sure employees meet performance expectations;
• Organizing workflow and ensuring that employees understand their duties or delegated tasks;
• Giving instructions to subordinate employees;
• Assist in developing training plans and implementing and evaluating employees after training;
• Handling complaints;
• Prepare daily/weekly/monthly reports;
• Other tasks are assigned by the Line manager or BOD.

• Graduated College or bachelor’s degree in commerce/Sales or equivalent;
• At least 4 years experience/track records in Sales – ideally within the Service, Insurance or health industry;
• Experienced in Healthcare is an advantage;
• Leadership;
• Training;
• Excellent communication skills;
• Professional appearance and attitude;
• Proactive organizational skills;
• Reliable, with high integrity and strong work ethic;
• Time Management;

• Competitive salary + Bonus
• Get periodic health checks according to company policy
• Social Insurance, Health Insurance
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!