Customer Service Supervisor

Develop and Manage Pricing Strategies:

• Develop and implement pricing strategies that align with the company’s business objectives.
• Analyze market trends and competitors to identify opportunities and challenges in pricing.
• Establish pricing policies and procedures to ensure consistency and fairness.

Manage Booking and Transactions:

• Oversee the booking process from receiving requests to completing transactions.
• Monitor and ensure shipments are booked and transported on time and according to customer requirements.
• Handle issues related to bookings and transportation, ensuring customer satisfaction.

Negotiate and Liaise with Suppliers:

• Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
• Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.

Analysis and Reporting:

• Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
• Use data and analytics to propose improvements and optimize pricing and booking processes.
• Report issues and trends related to pricing and booking to management.

Support and Develop Team:

• Lead, train, and develop the pricing and booking team.
• Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
• Motivate and encourage the team to achieve the company’s business goals.

Collaborate with Other Departments:

• Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
• Ensure requests and feedback from other departments are handled promptly and effectively.

Ensure Compliance and Service Quality:

• Ensure all pricing and booking processes comply with company regulations and legal standards.
• Monitor and ensure the quality of services provided to customers meets the highest standards.