Customer Service Staff

1. Order Processing

• Handle label inquiry/orders from receiving to shipment.
• Daily input all orders received, check and release to production.
• Fulfill all information on order tracking template and key into system.
• Manage documents by processing and filling all related documents to assure customer profile well maintained.
• Follow up all activities in team by conduct and support othermembers whennecessary tomaintainasmoothworkflow.
• Join in training/meeting to get full understanding about handling orders/queries

2. Delivery management

• Ensure on time delivery to meet customers' expectation.
• Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
• Negotiate with customer ifnecessaryfor any possible delay in delivery
• Daily update shipment and recordinvoice ofeach PO/DS to estimate the turnover achieved

3. Customer service and management

• Response any inquiries from customer in a timely manner (24 hours).
• Deal withand manageall claim and returnrequests from customers
• Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
• Measure and collect customer satisfaction
• Report order and delivery status regularly toCustomer Service Leader.
• Otherjobs assigned by Customer Service Leader