Customer Service Representative

1. Striving to meet and exceed sales goals.

2. Processing Purchase Orders/Sale Orders, Customer inquiries.

3. Maximize On Time Delivery (OTD) by coordinating with materials and manufacturing groups to provide customers with the best possible delivery dates.

4. Monitor customer daily shipment requirements and prepare Out Bound Deliveries (OBD’s) in SAP system.

5. Work through part shortages list and communicate late deliveries to customers via email, phone and or customer portal as needed by customer.

6. Provide general customer service including order status, tracking # requests, etc.

7. Work with production planner on customer demand.

8. Work with quality and management team to issue customer RMAs.

9. Ensure that all customer complaints are addressed and communicated to team members.

10. Preparing weekly and monthly sales reports.

11. Support other supply chain activities

12. Perform other duties as assigned.

- At least 2- 3years of experiencein a relevant position

- Experience in manufacturing customer service preferred.

- Experience with SAP database software preferred.

- Must be able to multitask and process information at a very detailed level.

- Self-motivated and able to take the initiative to complete tasks quickly and independently.

- Strong PC skills, especially with MS Word, Excel and Outlook.

- Excellent verbal, written, and interpersonal communication skills inVietnamese and English.

- Bachelor's degree in a related field required.