Customer Service Representative

I. Summary (Scope of the Job)

· Understanding our customers’ needs & expectations and translate these into high quality products & services.

· Ensures quality of the task/services/information provided by self and others. Impacts closely related work teams whose activities are interdependent. Possesses and demonstrates developed communication and diplomacy skills used to direct/persuade/influence others.

II. Position-Specific Tasks & Responsibilities

· Recommending alternative solutions where needed to meet customers’ needs.

· Coordinating the entire end-to-end order process flow and specification management.

· Coordinating the entire procurement process (3PM) flow and supplier management.

· Being the single point of contact between Suppliers, Sales Offices, Planning, Production, R&D, Quality and Logistics departments.

· Managing all inquiries and info requests from Planning, Production and QA departments in time.

· Responding to inquiries, sample and order requests of our customer in a professional and timely manner.

· Pro-actively communicating any issues with the customer and help in finding satisfying solutions.

· Providing technical & product optimization support for Sales Offices and direct customers.

III.Background Requirements

Education:

Bachelor's degree

Experience:

·Fresh learner is acceptable

·Experience in polypropylene packaging is a plus

Knowledge and Skills:

·Fluent in verbal and written English

·Excellent level of Microsoft Excel, PowerPoint, Word

·Learn & have strong willingness to understand our customer needs

·Strong communicator – both in writing & verbally – across organizational levels and with internal and external stakeholders

·Able to handle multiple tasks at the same time and have strong prioritization & solid follow-up skills

·Thorough & quick: you are on top of your game and demonstrate a great sense of urgency

·Pro-active and take full ownership of the tasks assigned to you

·Have a strong interest in the technical side of our products

·Good team player

·Result oriented

IV.Competency Requirements

·Planning & Organizing

·Adaptability

·Decision Making

·Action and Result Orientation

·Effective Communication

·Building Trusting Relationships

·Sustaining Customer Satisfaction

· Valuing Differences

·Earning Trust