Customer Service Leader (Office Building)

Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants

Administrative tasks:

• Receive all calls from residents or tenants
• Manage taxi service
• Manage information about parking lots
• Manage access cards
• Manage express delivery service
• Provide newspaper for tenants (only applied to office building)
• Manage Lost Found service
• Send messages and letters to tenants
• Provide fundamental information for all tenants (only applied to office building)
• Well cooperate with engineering team, security service and janitorial service
• Update timesheets, working schedules of staffs
• Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
• Manage sub contractors (if required)
• Interview and asset customer service officers
• Develop and maintain positive attitude in vocational training programs for customer service

Managing tasks:

• Manage and be responsible for productivity of subordinate staffs
• Train customer service officers (if required)
• Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed

Report:

• Create daily checklist for customer service/ front office
• Daily logbook
• Follow up job requirement list
• Diploma/Degree in Management;
• Graduate from Col