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Customer Service (Global Ecommerce)

Công Ty TNHH Pati Group Công Ty TNHH Pati Group
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    Tính chất công việc

    Full-time

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    Vị trí/chức vụ

    Nhân viên/Chuyên viên

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    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

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    Yêu cầu kinh nghiệm

    Không yêu cầu

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    Ngày đăng tuyển

    04/11/2024

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    Yêu cầu giới tính

    N/A

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    Mô tả công việc

    Job summary
    We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
    Essential Roles and Responsibilities:
    Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
    Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
    Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
    Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
    Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).

    Yêu cầu công việc

    Skills and Qualifications:
    Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
    Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
    Customer Experience Expertise: Deep understanding of customer experience principles.
    CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
    Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
    Technical Skills: Intermediate proficiency in Excel and MS Office applications.
    Effective communication and collaboration skills with team members and cross-functional teams.
    Additional Requirements:
    Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
    A positive, "can do" attitude.

    Quyền lợi được hưởng

    Come join PATI, you will have a chance to enjoy:
    Competitive Salary Package: Base Salary + Incentive based on performance (negotiate).
    13th month salary
    Opportunity to work in a fast-paced, dynamic Global Ecommerce environment.
    To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
    Joining various team bonding activities.

    Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi

    Công Ty TNHH Pati Group
    Mời bạn đến làm việc ở

    Công Ty TNHH Pati Group

    Lĩnh vực:
    Quảng cáo/Marketing/PR
    Địa chỉ:
    4th level, 26 Hoang Ke Viem, Tan Binh District, Ho Chi Minh City.

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