Customer Service Executive - Logistics

1. Customer Service cum marketing

Work as a connector between customers and companies to ensure effective service levels to customers:

- Receive the inquiry from Customer, clarify all request and well feedback to Customer.

- Prepare the draft service contract, negotiate terms & conditions with customers.

- Introduce NSL service to new clients

2. Pricing:

- Check and gather buying trucking rates as well as prepare the quotations for trucking or additional inquiries from customers.

- Generate accurate, rapid operational cost calculations and provide to customers with quotations.

-Coordinate with Business Network Team to ensure P&L (Profit & Loss) for per business when implementation.

- Contract creation and authoring with vendors/customers.

- Update service contracts up to date into the system (vendor/customer account, validity, route, pricing, and other surcharges).

-Update and review contract amendment/supplement.