Customer Response Staff

• Administrative Tasks:

o Receiving and delivering dental products.

o Making warranty cards.

o Writing invoices.

o Purchasing, importing, exporting, and shipping.

o Communicating with dentists about their orders.

o Monitoring and pushing technicians to ensure timely delivery to customers.

o Approving payments for production-related costs (printing, outsourcing, etc.).

o Periodically updating customer lists, contact information, technical requirements, and customer-related information.

• Customer Care and Response:

o Regularly communicating with customers and gathering feedback on products and services.

o Sending information and introducing new programs to customers.

o Notifying customers of changes in sales personnel or contact points.

o Sending monthly debt reminder notices.

• Reporting:

o Preparing daily reports on the number of orders, missed deadlines, remakes, and reasons.

• Business Development:

o Visiting business partners.

o Visiting long-term receivable customers.

o Delivering debit notes.

o Conducting market research through Google or Facebook.

o Creating quantity and specific gravity files for each prosthesis manufactured.