Contact Center Agent

• Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.

• Be a representative to assist, manage, and resolve customer problems and concerns.

• Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.

• Research required information using available resources and route calls to appropriate resources.

• Inform clients by explaining procedures, answering questions, and providing product and service information.

• Upsell products and services.

• Document all call information according to standard operating procedures.

• Maintain communication equipment by reporting problems.

• Complete other duties as assigned.