Butler Superior

A Butler Supervisor organises all tasks of butlers, as well as guides and coaches them in providing service that is caring, thoughtful and tailored to the needs of their very important guests.

Like all butlers, the Supervisor is culturally aware and skilled in protocol, social etiquette and formal service. This person also oversees the proper setting of tables, management of household, and butler services such as the packing and unpacking of luggage.

Being creative, intuitive, detail-oriented and attentive to anticipate the needs of VIP guests, and being able to respond calmly to challenging situations are a must. The multi-tasker is also a good problem-solver and communicator who creates an atmosphere that is positive for both the team and guests.

Roles and Responsibilities

• Assign work
• Coach butlers for service performance
• Contribute to innovation process within own scope of work in business unit
• Cultivate workplace relationships and diversity
• Develop and motivate team members through capability development
• Develop personal effectiveness at supervisory level
• Develop product knowledge
• Display critical thinking and analytical skills
• Implement loss/risk prevention
• Implement sustainable operations using green initiatives
• Lead team to develop operational plan
• Manage a diverse service environment
• Manage guest/customer concerns and feedback
• Manage guest/customer experience
• Manage operations for service excellence
• Monitor workplace safety and security
• Provide advanced dining room service
• Read and interpret operational reports
• Solve problems and make decisions at a supervisory level
• Support strategic and operational plans