Account Executive (Mid-Level)

1.Project Management:

• On top of multi-project and manage overall client portfolio under support from Account Supervisor.

+ The project type varies from creative / content to media performance & IMC Campaign.

+ Provide directions for teams to execute projects and manage on top performance, risk management, client status management.

+ Supervise the day-to-day operation of the project team to meet KPI and Objectives.

• Able to lead 2-3 projects at complex level simultaneously.

2.Solution Provider:

• Understand and provide marketing solutions to clients in order to deliver project objectives and KPIs:

+ The solutions include creative concept and branding, content and media performance.

+ Understand client vertical knowledge and product and marketing.

• Manage client expectations to ensure timelines, progress, budget, and client deliverables, while achieving the expected profit for the company: The client working with is marketing manager and marketing lead.
• Acting as the main point of contact between client & agency to take the role of supporting and consulting.

3.Client Relationships:

• Build and develop strong relationships with client’s team through the proposal & implementation process, ensuring that the solutions we develop meet client needs : The relationship building is from lead to manager level of client.
• Provide professional support to maximize customer loyalty.
• Respond to inquiries and resolve issues to the customer’s satisfaction reach 65% NPS KPI.