Travel Consultant - Spanish Speaking Markets

• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for SSM agents or direct clients up to 80% of each day.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to agents.
• Report any errors regarding information on TourPlan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to agents or direct clients when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with retail travel agents by ensuring personal service is optimized.

• Graduate in Tourism, Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
• Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
• Personal travel within the region
• Excellent written and spoken English & Spanish
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
• Flexibility to work overtime
• Ability to work under pressure

Ngành nghề: Nhà hàng / Khách sạn, Du lịch

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh