[Tân Bình/HCM] Customer Support (Team Lead)

- Work closely with the team, motivating and coaching them

- Hosting 1-2-1’s to drive team members performance through continuous improvement and team meetings

- Keeping up to date with business development and new product lines

- Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs

- Ensure training and development plans are maintained for all team members

- Manage the fair and consistent application of performance management and disciplinary measures as necessary

- Work with the management team to identify and deliver positive change and business efficiencies

- Escalate Operations issue for timely support and resolutions.

Job type:

■ Fulltime 24/7, fixed shifts

1-person Morning: 05:00 - 15:00

1-person Afternoon: 14:00 - 21:00

1-person Night: 21:00 - 05:00

- Industry: Ecommerce

- 2+ years of experiences customer services

- Bachelor Degree or above;

- Team management experience

- Coaching and communication skills

- Minimum of 2 years’ experience within a contact centre environment as a Team Manager

- Experience within customer services

- Excellent leadership and communication skills

- Strong coaching and people-development skills through call listening, quality feedback, etc.

- Ability to deal with demanding customers and escalations

- Energetic and motivating individual

- Creative & Critical thinking

- Language English: Advanced English

■Salary： 13 Mil Max for 2+ years

18 Mil Max for 5+ years

■ Working time：Mon-Friday : 9h-18h

■Other Benefits：

- Reviewed after one year of work

- Work in a dynamic, creative environment with young, close colleagues.

- 13th-month salary bonus, hot bonus, salary/performance review, ...

- Social, health (24/7 health care) & unemployment insurance;

- Participate in Company and Group activities: Team building, travel, healing retreat, ...

- English & Japanese class weekly

- Opportunities for development and advancement.