Service Residence Staff

ROLE AND RESPONSIBILITY

• Sales & Leasing: Long Term, Short Term and others

- Contact and follow guest who has inquiries

- Negotiate and offer to meet guest’s requirements

- Maximum revenue for guest

- Establish new relationships with potential clients/partners from travel agents, online travel agents, leasing tenant.

- Monitor and review sales production and adjust sales activities

- Negotiate with guest to renew contract and increase rate as much as possible

- Incharge other sale as Restaurant, Package sale (If need)

- Waiting list managing: Manage 3-bed room booking list and sell rooms when available and update 3 bed-room waiting for new customers and contact potential customer when room available

• Customer Service

- Receive guest’s order/ complaint and solve the problem if any

- Close coordination and open communications with other teams

• Other Duty

- Control longterm posting

- Chasing pending payment, handle over-due payment, check & adjust budget

- Support other department activities as request

- Other tasks or responsibilities as assigned by Team Leader, General Director.

• Graduated from university related to hotel management, business administration…

• Proven work experience (from 2 years) as a Sales at Service residence

• Solid written and verbal communication skills in English (Japanese is a plus)

• Ability to be resourceful and proactive when issues arise