Key Account Manager (Tiktok Shop)

Minthacare is currently looking for a Key Account Manager to be part of our E-commerce team. Working closely with the E-commerce manager, you will support him/her in managing the portfolio of brands, and in successful execution and roll-out of business performance improvement plans. You will assist with the day-to-day activities related to store management on TikTok Shop.

Scope of Responsibilities

• Act as key contact point between Enabler and internal departments to drive performance for brand on TikTok

• Develop the relationship with enabler and tiktok to get the best support

• Delivery expert recommendations on the business plan, promotions and traffic planning (Livestream, Video, Creator_Affiliate, TikTok ads)

• Develop with the support of marketing department the activities and promotion plan

• Ensure a perfect execution of the marketing plan and its assets.

• Ensure all account / store KPIs are met

• Follow and report the competitor activities

• Report the performance of the store and suggest any action plan to improve the performance

• Any other sales or operational duties related to TikTok

• Responsible for Tiktok shop management to ensure all run smoothly

• Responsible for data analysis & reporting and proactively come up with recommendations to improve performance & increase sales

• Manage stock levels and liaise with related stakeholders to ensure stock is adequate for campaigns

• Inspect landing pages, product information, checkout options, and all other website-related systems to ensure their visual appeal, accuracy

• Research and update TikTok trend to create content ideas for Livestream, Video

• Standby Livestream, ensure all contents are delivered correctly (Brand DNA, product info, promotion scheme,…)

• TikTok ads/Affiliate

• Caringly reply to end user question (chat) as needed

• Minimum 2 years of relevant work experience in Ecommerce, ideally with a platform (Lazada/Shopee), with another enabler, with a brand or distributor

• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment

• Strong interpersonal, relationship and communication, listening and negotiation skills

• Ability to work with another department and function as marketing, design, sales, etc

• Experience in managing and growing stores on TikTok

• Experience in creating content on TikTok is a plus

• Experience in Beauty category will be added advantage

• Experience in creating promotion calendars and monthly activation plans

• Analytical skills to analyse data and make performance improvement suggestions

• Project management experience

• Good excel and powerpoint skills