[Hn & Hcm] Store Supervisor (Zara, Pull&Bear, Massimo Dutti, Stradivarius)

As a Store Supervisor, you are accountable in supporting the day to day running of the store operations. Some of your main responsibilities will be:
Shopfloor & Sales Management
• Plan the daily planners in advance ensuring that the following areas are covered at all times.
- Shopfloor
- Fitting room
- Cash desk
• Managing and motivating the team to increase sales and ensure efficiency.
• To be aware of the daily and monthly budgets to meet and exceed them.
• To communicate with the management team on a daily basis with information regarding personnel, product and procedures.
• To ensure standards are maintained during the day and at closings.
Team Management
• To lead and keep a high level of motivation within the department
• To guarantee the adequate induction and follow up on training for new team members
• To assist in the development and retention of an effective team
• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.,)
Customer Service
• Ensure a high level of customer service is offered in the store
• Monitor and support customer service action plans
• Solve and manage customer issues as they arise and refer to the senior management team when necessary.
• To understand and reinforce the company return policy.
• Understand and reinforce the company return policy
• Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives
Health and Safety
• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.