Guest Services Center Supervisor

• Supervising and managing guest services center section.
• Accountable for performance of section of GXP champion.
• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.

Related Work Experience At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

• Competitive salary & Service charge
• 12 annual leave days per year
• 05 working days per week - 2 days off per week
• To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
• 13th salary month.
• Training and career development by MARRIOTT INTERNATIONAL.
• Employee discount rates for Room and F&B at Marriott Hotel.