Guest Relation Officer (Female Only)

PRIMARY RESPONSIBILITIES

• Attend to all pertinent matters concerning guests’ matters.
• Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
• Work in cooperation and coordination with Front Office Department.
• Meet and welcome guests in the Club Lounge area.
• Inspect rooms assigned to VIPs before their arrival.
• Assist Front Desk personnel’s whenever necessary.
• Attend to all guests’ inquiries and complaints.
• Log all complaints, etc in the Guest Relations Officers’ logbook.
• Updating of Guest History.
• Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
• Allocate, greet and check in groups.
• Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
• Promote hotel loyalty programs and their benefits to guests.

• A diploma or degree qualification.
• Good in oral and written English.
• Previous hotel-related experience desired.
• Good interpersonal and communication skills.
• Good presentation and public speaking skill.
• Good looking

• Full insurance as Law
• Service charge monthly
• Tet & Holiday bonus
• Guest comment Bonus
• Annual Team building
• Meal, uniform