Guest Experience Officer

- Welcomes customer, receive comments from customer; answer all customers’ questions concerning our service and further information.

- Responds to guest needs and resolves related problems.

- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

- Be responsible for facilitating efficient communications for both guests and staff within the hotel and for external communications.

- Promotes inter-hotel sales and in-house facilities.

- Analyses and approves discounts and rebates.

- Supports and assists departments at peak periods, especial Front Office.

- Communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

- Cooperates, coordinates and communicates with other hotel departments as required.

- Report to Guest Experience Supervisor.