Front Desk Officer/Customer Service (Nhân Viên Lễ Tân/ Nhân Viên Chăm Sóc Khách Hàng)

• Greet patients in a professional manner at their arrival & on the telephone.
• Organizing & scheduling appointments;
• Updating & filling out patient’s medical file;
• Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.
• Handles cashier’s works when assigned.
• Provide support to patients’ requests of documents relating to treatment.
• Attract potential patients by answering inquiries of services on site, via phone or email.
• Process messages from patients to doctor’s assistant to doctors;
• Conduct follow-up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
• Ability to maintain effective & organized systems to ensure timely patient flow;
• Ad-hoc tasks given by immediate supervisor.

Location:

• Tầng 1 & 2, Toà nhà HDI Tower, 55 Lê Đại Hành, Quận Hai Bà Trưng
• 99, Nguyễn Du, P. Bến Thành, Q.1

This Job Description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by immediate supervisor according to operational requirements of the Company.

• Degree in the relevant field is preferred;
• Minimum 1 to 2 years of relevant working experience;
• Excellent customer service with good communication & interpersonal skills;
• Good problem solving skills & the ability to handle conflicts;
• Ability to work well under pressure & willing to work in shifts & overtime;
• Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
• Able to handle patient’s confidential information in a professional manner;
• Strong organizational & planning skills;
• Proficient in MS Office and patient management software;
• Excellent command of Vietnamese & English, written & spoken.
• Added advantage for applicant with 3rd language spoken skill (Chinese, Japanese, French or Korean).

Other Benefit:

• 13th salary
• Performance bonus
• Bao Viet health insurance
• Free treatment at ACC for staff only