Mô tả công việc
Building Successful Relationships that Generate Sales Opportunities
- Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
- Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Develop relationships within community to strengthen and expand customer base for sales opportunities.
- Manage and develop relationships with key internal and external stakeholders.
- Promote awareness of brand image internally and externally.
Managing Sales Activities
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
- Participates in entertainment, trade shows, sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Develop, implement and execute the revenue and marketing programs for all outlets and room service.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identify new business to achieve personal and location revenue goals.
- Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
- Close the best opportunities for the location based on market conditions and location needs.
- Gain understanding of the location’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
- Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Service our customers in order to grow share of the account.
- Execute and support the company’s customer service standards.
- Provide excellent customer service consistent with the daily service basics of the company.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
Communication & Working with Others
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other associates and departments.
Policies and Procedures
- Comply with quality assurance expectations and standards.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Perform other reasonable job duties as requested.
