Customer Support Representatives

• Answering questions about features, documenting any technical issues, and passing them on to the product team.
• Creating support tickets for the team.
• Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels such as phone, email, social media, or ticket system.
• Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
• Ensure customer satisfaction and provide professional customer support.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key customers.

• At least6 months experience.
• Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
• Proficient typist and easily adapt to new software applications.
• Great attention to detail and accuracy.
• Self-motivated individual who enjoys winning as a team.
• Optimistic, enthusiastic, and people-centric focus.
• Great problem-solving skills and ability to collaborate.
• Prefer to have experience Customer support in tech Company.

You will get:

• Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
• 13 months salary, Holiday bonus, Tet bonus.
• Bao Viet Heath Insurance.
• Participate in internal training programs to the improve capacity at the company.
• Recommended courses to improve self-knowledge, the company has financial support.
• The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
• Working from Monday – Friday, 8 AM- 5 PM; no OT.

Besides:

• Review salary 2 times a year.
• Holiday travel, Teambuilding 3-4 times/year.
• Participating in Social Insurance following the provisions of the Law.
• Annual health check.
• 12 -15 days full paid leave/year.