Customer Service - Sll

Công Ty TNHH SGS Việt Nam

Hết hạn trong 29 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Đại Học

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

15/10/2024

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng , Hành Chính/Văn Phòng , Kinh Doanh/Bán Hàng

Kĩ năng

Hành chính Văn phòng , Tư Vấn Bán Hàng

Địa điểm làm việc

- 198 Nguyen Thi Minh Khai, Dist 3,Hồ Chí Minh

Việc làm Hồ Chí Minh Việc làm Quận 3

Mô tả công việc

- Sample pick up request.
- Give guideline to client how to fulfill a test application form
- Check Test Application Form of many buyers testing programs & sample size; and follow-up with client on the missing.
- Register job into company software
- Clarify unclear information of testing program with Key Account Manger
- Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
- Check client payment status (contract or in advance) & updated report release status
- Handle client queries (collect information/ advice from related team(s))
- Handle client complaint
- Handle internal query on order status.
- Provide correct PI to Admin team for invoicing
- Deliver company service to client
- Able to satisfy client's need within scope of job
- Willing on handling a new request/ procedure.
- Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.
- Will be received client's complaint & in front of challenging situations. Able to deal with hard situation & have skill to soften it & seek for a solution to maintain client's retention.
- Other duties upon requested

Yêu cầu công việc

- University or above (Chemical or Textile/ garment industry)
- Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
- Fluently using English
- Good at Microsoft Office (Word, Excell, Outlook, Power Point)
- Strong social intelligence and influencing skill