Customer Service Representative (Audit)

Interact with the company's clients and internal departments (30%)
1. Interact with clients via telephone, email, online chat, or in person to provide support and information on an assigned service.
2. Ensure that appropriate actions are taken to resolve customers' problems and concerns with 100% satisfaction.
3. Build rapport with clients by proactively following up, offering appropriate privileges and timely assistance, and gaining deep interpersonal connections, etc.
4. Resolve internal support requests.
5. Identify and pursue opportunities to acquire new clients.
Perform check-in procedure and relevant tasks of supporting clients (70%)
1. Ensure the information from the client's registration form meets the conditions of the check-inprocedure.
2. Input accurately client's information from the registration form into OS system.
3. Ensure accuracy in other relevant operations in the check-in procedure.
4. Fill in the risk assessment form for the auditing.
5. Create necessary folders on Dropbox for the auditing as instructions.
6. Provide approved price quotation to clients timely through email.
7. Follow up and confirm client's agreement, then make formal contract and archive.
8. Schedule and confirm the official auditing date to client and auditor.
9. Follow up with stakeholders to ensure certifications are obtained within specified timelines.

Education and Experience:
• Associate's Degree (or other 2-year degree) and above.
• Bachelor's degree in Business Administration/Language is preferred.
• At least 2 years of experience in customer service position or equivalent.
• Having experience in auditing field is a plus.
Required Knowledge/Skills/Abilities:
• Extensive knowledge of principles and processes for providing customer and personal services.
• Basic knowledge of auditing is a plus.
• Excellent verbal and written communication skills, especially via phone and email.
• Excellent interpersonal and customer service skills, especially via phone and email.
• Excellent organizational skills and attention to detail.
• Excellent client relationship building skills.
• Excellent in handling and resolving clients' complaints or problems.
• Strong analytical and problem-solving skills.
• Ability to actively look for ways to help people.
• Ability to be aware of others' reactions and understanding why they react as they do to offer appropriate approaches.
• Ability to prioritize tasks and to delegate them when appropriate to meet strict deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Good staff training skills.
• Good teamwork skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient in Vietnamese and English in verbal and written communication.
• Proficient in Chinese is a plus.
• Familiar with using OS system is a plus.
Attitudes:
• Put integrity first, be honest with colleagues and clients.
• Be careful and meticulous at work.
• Be positive and sociable.
• Be teachable and eager to learn more.
• Be on-time always.
• Be a finisher.
• I-can mindset.

• Base salary: 6,500,000 vnd
• Bonus skill: 5,000,000 vnd (depending on skills and job)
• Insurance according to Vietnam Labor law.
• 12 personal paid time off days
• 5 working day per week.