Customer Service – Order Processing Supervisor

1- Supervise the ORDER processing performance (below details) of team members

• Receive customers’ orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
• Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
• Sort entered orders; make changes or cancel orders/backorders when required.
• Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
• Manage daily invoices and current systems applied in the company.
• Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
• Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc

2- Perform and supervise the Customer Service & Reporting activities

• Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
• Respond to inbound customer inquiries for information or customers’ complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
• Prepare order desk SOPs and other admin tasks for further improvement in order processes.
• Perform sale report/ operation project as requested by management team.
• Performs all other essential jobs related duties as required.

• College graduate in related majors.
• At least 5years workinginCustomer service, Warehouse operations or similar position.
• Preferably a good working knowledge and understanding of SAP system.
• Self-improvement, teamwork, coordination and working dependently and under high pressure.
• Detail and result oriented.
• Ability to speak and write basic English and have good computer skills.
• Effective communication and interpersonal skills.
• Working time from Monday to Saturday morning.