Customer Service Officer

Mô tả Công việc
Customer Call Handling: Receive and manage all customer calls, addressing inquiries about company information, services, and products. Proactively contact customers for post-sales service.
Customer Information Management: Manage customer data in system, ensuring accurate entry and compliance with regulations. Adjust and store transaction documents as needed.
Delivery Coordination: Work with delivery and related departments to update routes, schedules, and areas, optimizing delivery costs and efficiency. Adjust delivery frequency and quantity based on customer needs.
Order Processing: Receive and process orders from customers and sales, confirm orders, and ensure timely delivery.
Customer Liaison: Bridge communication between customers and departments to address requests related to product quality, service, and promotional programs. Provide prompt service for equipment and cooler maintenance.
Debt Recovery: Ensure collection of overdue and due payments. Assist customers with invoice and document issues to expedite payments.
Document Management: Systematically manage contracts, appendices, reward documents, and notifications to ensure compliance and control.
Data Provision: Provide customer data upon valid requests from related departments.
Other Tasks: Perform additional tasks as assigned by direct management.

Yêu Cầu Công Việc
Bachelor's degree or higher.
Experience working in the FMCG industry.
Effective communication skills and experience using management software.
Proficient in data analysis and skilled in using MS Office.
Basic English communication ability with customers.

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