Customer Service Officer

I. PURCHASE ORDERS AND CANCELLATION FILING

• Receives from Customer Service Officers Purchase Orders/Cancellation Notices and logs on the Purchase Orders/Cancellation Notices Logbook.
• Submits Purchase Order/Cancellation Notices to Planning Department and retains a copy.
• Ensure that the Purchase Orders/Cancellation Notices are duly signed and acknowledge by Planning Department.
• Also ensure that the Log Book was signed by Planning Department
• Files all Purchase Orders/Cancellation Notices that were acknowledged by Planning Department

II. PREPARATION OF DOCUMENTS FOR CUSTOMER SERVICE

• Receives all documents submitted to the department from Planning Department and Shipping Departments and distributes to Customer Service Officers.
• Scan Shipping documents as requested.
• Photocopy Shipping documents as requested.

III. EXPEDITING OF REPLACEMENTS

Items/Components

• Receives list/request (Claim Form) of items/components from Customer Service Officers for replacement and submits to Planning Department.
• Retains a copy of the replacement request form, files (on designated binders) and updates until fully served.
• Makes necessary follow-ups on the replacement request until these are served.
• Ensures that packed replacement items/components are properly labeled.
• Prepare the necessary documents (material gate pass and shipping request) in sending the replacement items/components.
• Sends out the package to Shipping and takes note of the Shipping Details.
• Submits the Shipping Details to Customer Service Officers.

Samples

• Receives and release Sample Replacement Purchase Order to Research & Development
• Retains a copy of the Purchase Order and files.

IV. MONITORING OF ETDs PROVIDED BY PLANNING DEPARTMENT

• Receives a copy of emails from Customer Service Officers with queries for ETDs of specific orders.
• Retains a copy of the emails and files it on designated binders per customer.
• Prepares a summary/monitoring sheet of all request for ETDs per Customer Service Officers
• Makes necessary follow-ups on the promised ETDs until these are served.

V. MONITORING OF CUSTOMER SERVICE OFFICE SUPPLIES

• Prepares all purchase requisitions of office supplies (stock/non-stock items) for the department.
• Ensures that purchased supplies are properly delivered to the department.
• Monitors office supplies and ensure that the department will not run out.
• Prepares/submits a Monthly Consumption Report of supplies to department manager.

• A college graduate/college level
• Minimum of 1 year in a manufacturing firm
• Excellent computer knowledge and typing skill
• Knowledge in basic documentation & filing system
• Must have high level of analytical ability
• Dynamic interpersonal skills
• Can work with less supervision and under pressure
• Hardworking and willing to work overtime when necessary