Customer Service Executive (Logistics)

• Customer Service and Sales Support.
• Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport.
• Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices.
• Answer phone calls, respond to emails from customers, follow up and handle customer enquiries.
• Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs, Logging Sea Cargo, Export Customs Manifest, PRA, Monitor customs clearance...
• Other ad-hoc duties when being assigned;

• At least 2-years of experience in the same role/same industry is required for this position.
• Excellent English skills in both written and oral
• Good customer service skills
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation.

- 13th month salary & year-end bonus by individual ability and company’s performance.
- 16 days of annual leaves per year
- SHUI on 100% salary under Labor Contract