Customer Service Executive/CS Executive

RESPONSIBILITY

• Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.

• Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.

• Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.

• Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.

• Support the development of customer service policies and procedures to enhance service quality and operational efficiency.

• Ensure strict compliance with customer service protocols and company regulations.

• Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.

• Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.

• Perform other duties as assigned by the supervisor.

• Maintain accurate records of customer interactions using CRM systems and update information in Yardi

Degree/Certificate Requirements

1 Academic level College and above

2 Major Real Estate, Business, Hotel Management or its equivalent.

3 English/ Chinese/ is plus

4 Computer Proficient in the use of office software and CRM

Other requirements (if Experience working in a corporate customer service position is any) preferred

Required Experience/Knowledge

• Have experience in CS of Business Park, industrial and office spaces will be preferred.

• Minimum 1 year experience in leasing and CS of real estate.

Requirements for qualities, personality/skills, abilities

• Team player who possesses good communication, negotiation

Skill and interpersonal skills.

• Capture work quickly, manage, organize and implement scientific and optimal work.

• Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines

Ability

• Sensitivity, initiative and high sense of responsibility at work.

• Inspiring and positive thinking.

• Professional, flexible.

Personality/Attitude

• Honest, fair, objective and progressive.

• Good appearance, agile, making a good impression.

• Good health.

Other

• Having relationship with the government bodies is an advantage