Customer Service Executive

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 3 năm

Ngày đăng tuyển

20/08/2024

Yêu cầu giới tính

N/A

Ngành nghề

Hành Chính/Văn Phòng , Chăm Sóc Khách Hàng

Kĩ năng

Chăm Sóc Khách Hàng , Hành chính Văn phòng

Địa điểm làm việc

- Tòa nhà 9-11 đường Nguyễn Văn Thủ, phường Đa Kao,Hồ Chí Minh

Mô tả công việc

Support:

Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email
Survey Customer satisfaction, and collect customer feedback on our service and brand.
Random check the store to ensure the knowledge and services of the store about Got It.
Other team support in Merchant’s events.

Training:

Plan and execute training for merchants' CS Team based on the company's requirements.
Plan and execute training for the CS team based on the company's requirements.

At least 2+ years of experience in relevant positions, preferably in Hotline/Call Center.
Proactive, positive, and patient.
Good verbal and written English is a plus.
Good in Office software.
Can work under great pressure.
Willing to work on shift (rotation in 4 shifts by manager's arrangement: 7h30-15h30; 9h-18h; 15h-23h; 11h30-20h) and Work 5 days/week (including weekend)

Working time: 5 days per week and 8 hours per day.
Good chance to study and develop career path stably with internal promotion and rotation.
100% statutory insurance contribution as per the labor law.
Bao Viet Healthcare insurance.
100% gross salary in probation.
12 Annual Leave (AL) per year + extra 1 AL per extra working year.
Annual bonus: depending on business & individual performance.
Annual salary review.
ESOP allows you to financially share in our future success.
Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.)
Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.

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