Customer Growth Specialist Operation

About Buymed

Buymed is a leading healthcare technology company revolutionizing the procurement and distribution of medical supplies. Our innovative platform connects medical institutions with suppliers, enhancing efficiency and ensuring timely access to essential resources. We are dedicated to fostering a culture of innovation, collaboration, and growth. Join us to make a significant impact in the healthcare industry.

1. Manage Loyalty Program

• Monitor and ensure the accuracy of the points accumulation process

• Manage member tiers/customer retention

• Oversee the reward points redemption process

• Ensure consistency in execution at all channels

2. Training & Support

• Develop operational guideline documents

• Train staffs on the points accumulation process

• Provide technical support for stores

• Address operational inquiries

3. Quality Management

• Verify and reconcile transaction data

• Monitor accuracy in points accumulation

• Handle issues or incidents

• Propose process improvements

4. Operational Reporting

• Prepare periodic activity reports

• Track operational metrics

• Analyze process effectiveness

• Recommend optimization solutions

5. KPI Targets

• Points accumulation accuracy: >98%

• Complaint ticket resolution rate within 24 hours: 95%

• New employee training: 100%

• Member satisfaction score: >85%