Customer Experience Agent (Open To Fresh Graduates) Full-Time 2024

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Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk product offering.
Cross-sell & upsell Logistics and Services products to customers.
Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
Willingness to go the extra mile towards the customers & with focus on providing solutions.

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Open to Fresh Graduates from any education background.
Strong interpersonal and communication-skills.
Energetic, well-organized, and self-Initiated.
Analytical and problem-solving skills.
Good process understanding & digital proficiency.
Strong Microsoft office skills.
Ability to work under pressure keeping quality in focus.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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