Customer Cloud Support Engineer

Technical Expertise:

• Understanding of on-premise and cloud computing technologies, with a good understanding of Microsoft Azure and Microsoft 365 Ecosystems. Knowledge in
• Active Directory, Office 365, Microsoft 365, Enterprise Mobility Suite, Azure Ecosystem, Windows Server, and cloud security is required.

Networking Fundamentals:

• Good understanding of the technical fundamentals of the networking (OSI Model), including internet protocols such as TCP/IP, HTTP/S, FTP, DNS, and the ability to use diagnostic tools to troubleshoot connectivity issues.

Scripting/Coding:

• Scripting/coding experience in any of the following is a good to have: Powershell, Java, Python.

Problem Solving:

• Experience in removing technology blockers in a matrix organization and enabling the customer’s business. Strong troubleshooting skills to logically go about solving problems.

Project Management:

• Proven ability to manage multiple projects at a time while paying strict attention to detail.

Customer Advocacy:

• Strong customer advocacy skills, able to resolve issues within customer's SLA, monitor and manage customer's Cloud infrastructure, and automate mundane and repetitive tasks.

Communication:

• Strong communication skills in English, both written and verbal. Able to present comfortably in front of customers.

Teaming:

• Strong teaming skills in a highly collaborative environment.

Documentation

• Document technical procedures, best practices, and customer interactions for future reference.