Customer Cloud Support Engineer

Technical Expertise:

• Understanding of on-premise and cloud computing technologies, with a good understanding of Microsoft Azure and Microsoft 365 Ecosystems. Knowledge in
• Active Directory, Office 365, Microsoft 365, Enterprise Mobility Suite, Azure Ecosystem, Windows Server, and cloud security is required.

Networking Fundamentals:

• Good understanding of the technical fundamentals of the networking (OSI Model), including internet protocols such as TCP/IP, HTTP/S, FTP, DNS, and the ability to use diagnostic tools to troubleshoot connectivity issues.

Scripting/Coding:

• Scripting/coding experience in any of the following is a good to have: Powershell, Java, Python.

Problem Solving:

• Experience in removing technology blockers in a matrix organization and enabling the customer’s business. Strong troubleshooting skills to logically go about solving problems.

Project Management:

• Proven ability to manage multiple projects at a time while paying strict attention to detail.

Customer Advocacy:

• Strong customer advocacy skills, able to resolve issues within customer's SLA, monitor and manage customer's Cloud infrastructure, and automate mundane and repetitive tasks.

Communication:

• Strong communication skills in English, both written and verbal. Able to present comfortably in front of customers.

Teaming:

• Strong teaming skills in a highly collaborative environment.

Documentation

• Document technical procedures, best practices, and customer interactions for future reference.

1. Bachelor's degree in computer science, engineering, or related field
2. Experience supporting applications running on either Amazon AWS or MS Azure, Experience with virtualization solutions (VMware, docker, VirtualBox, etc), Microsoft Exchange, network, SQL. preferably in Microsoft cloud solution
3. Knowledge of cloud services, architectures, and concepts
4. Experience with cloud security tools and practices, such as IAM, encryption, firewalls, etc.
5. Proficient in cloud programming languages and scripting, such as PowerShell and Python.
6. Excellent communication and problem-solving skills
7. Certification in related cloud technologies is advantageous
8. Mandatory certifications: Microsoft Azure AZ900, MS900
9. Good to have certifications: Microsoft AZ104, AZ500, AZ305, AZ400, MS900, MS102, ITIL v3.